Please call 416-977-6751 or toll free 1-877-284-6348 to reserve your appointment. A valid major credit card number is required at the time of booking to confirm your reservation.
Booking two to three weeks in advance is recommended to secure your best choice of appointment dates and times.
Please inform us at time of booking if you are planning to share time at the spa with a companion so we can endeavor to match your schedules accordingly.
Please advise of relevant health conditions at the time of booking and when filling out your health form so that our Spa Care Experts can offer an experience tailored to your specific needs.
Elmwood Spa welcomes youth 17 years of age and over, and teens 13 to 16 years of age when accompanied by a parent or guardian. Health information is required by law from all guests regardless of age. A parent must provide written permission for massage therapy for teens 13 to16 years of age and the parent must remain in the room during the massage service.
48-hours notice is required to cancel or reschedule à la carte services or Spa Retreats. Please understand that you will be charged 50% of each service price if you change your appointment without the minimum notice.
Please check in at least 30 minutes prior to your first service to give yourself the necessary time to complete a universal health form on our ElmTablet system. This information is accessed only by your Spa Care Expert™ – a Registered Massage Therapist (or aesthetician) during your appointment, and is stored on a secure system, which is completely separate from our reservations information.
It is important that the health information you provide is complete and accurate. This information is confidential and is required by law for Registered Massage Therapists. This is a request that we now make for aesthetics services as well.
To avoid disappointment, please be on time. If you are late, it will result in a shortened appointment or a rescheduled appointment with applicable charges.
If you require mobility assistance upon arrival, please notify us of this at the time of booking.
Health information is collected in order to promote a safe and healthy environment for our guests, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience.
Please help us preserve a tranquil environment by lowering your voice and turning off your cell phone. For the privacy of our guests cell phones and cameras are not permitted in the Water Therapies area.
Elmwood Spa is a smoke-free facility. According to bylaws, smoking is not permitted in the building, under the overhang at the front of the building, within 9 metres of the entrance, or on restaurant patios.
Our Terrace Restaurant, Juice Bar and a designated area in our Pool Deck Lounge are all licensed. For more information please see our Alcohol House Policy.
Elmwood Spa Gift Cards are available for purchase in the form of à la carte services, as Spa Retreat Packages, or as Dollar-Value Gifts in $25 increments. An excellent way to reward and recognize someone special. Spa Gift Cards can be purchased at the spa, by telephone or online.
If you receive a Spa Gift Card for a package or service that you don’t want, you may use the dollar value of that Spa Gift Card towards any product or service you would like, however, Spa Gift Cards are non-refundable and cannot be redeemed for cash. Remainders on Spa Gift Cards can be applied to future visits or used to purchase After Spa Care products. Gift Cards issued for services and products are protected from price increases for six months from the date of issue. Spa Gift Cards do not include gratuities and cannot be used for this purpose.
A robe, footwear and a secure space to store your belongings is provided. Almost everything else you need is here: shampoo, conditioner, body lotions, hairdryers, and curling irons for women. Please remember to bring your hairbrush, cosmetics and any other toiletries you may need.
If you are scheduled for a Thai or Shiatsu massage please bring comfortable, loose clothing for freedom of movement. Swimsuits and/or robes are worn in common areas outside of change and treatment rooms. Please bring a swimsuit for Water Therapies. If you plan to make use of Water Therapies, we suggest that you give yourself an hour before your first service so you have ample time to relax and enjoy.
During your treatment your body will be professionally draped at all times so it’s up to you whether you disrobe completely or leave your undergarments on for massage and body treatments. Paper underwear is provided for some body treatments.
If you are having a pedicure, we suggest that you bring open-toed shoes so your polish doesn’t smudge before it has an opportunity to harden. Polish can be dry, but takes 24 hours to cure. Elmwood Spa is not responsible for lost or misplaced items. Valuables are best left at home.
Men receiving a facial should shave at least two hours before their appointment.
For body treatments we recommend that any shaving be done the day before because it is best not to shave on the day of an exfoliation.
Interac have announced that magnetic stripe transactions for Debit Cards will no longer be accepted at the Point of Sale (POS) after December 31, 2015. After this time, only chip and PIN transactions for Debit Cards will be accepted, while magnetic swipe transactions will automatically be declined.