Contact Centre Representatives (CCRs) are often the first point of contact that our guests and potential guests have with our company and therefore play a key role in creating an enduring positive impression. The role is to promote services, products and facilities of Elmwood Spa, including the Terrace, Bangkok Garden, and elmspa.
The candidate will respond to incoming calls for callers (guests/prospective guests) who wish to book appointments or reservations, order Gift Cards or products, in a timely manner by devoting full attention to the Elmwood Spa/elmspa telephone queue.
Additional responsibilities include up-selling and cross selling services, fulfilling product orders, responding to email booking requests and voice mail messages, fax requests and email inquiries; arranging courier service, making appointment confirmation calls, coordinating group bookings and events (e.g. social, bridal, corporate), responding to inquiries and resolving guest issues/complaints in a professional and attentive manner.
This role requires attention to detail and you will be constantly working with a computer. It primarily involves sitting, with combining different and varying degrees of sitting, with walking and standing and unlimited opportunity to bend and stretch. Also it’s a full time position therefore it will include health benefits.