Spa Etiquette

Booking Appointments

Please call 416-977-6751 or toll free 1-877-284-6348 to reserve your appointment. A valid major credit card number is required at the time of booking to confirm your reservation.

• Booking two to three weeks in advance is recommended to secure your best choice of appointment dates and times.
• Please inform us at time of booking if you are planning to share time at the spa with a companion so we can endeavor to match your schedules accordingly.
• Every effort will be made to accommodate your request for a male or female therapist.
• Please advise of relevant health conditions at the time of booking and when filling out your health form so that our Spa Care Experts can offer an experience tailored to your specific needs.

Minimum Age Requirements

Elmwood Spa welcomes youth 17 years of age and over, and teens 13 to 16 years of age when accompanied by a parent or guardian. Because so many of our guests come to the spa ‘for time away from it all’, our guest feedback overwhelmingly supports the view that our spa environment is unsuitable for children ages 12 and under, including infants. Health information is required by law from all guests regardless of age. A parent must provide written permission for massage therapy for teens 13 to16 years of age and the parent must remain in the room during the massage service.

Cancellation

48-hours notice is required to cancel or reschedule à la carte services or Spa Retreats. Please understand that you will be charged 50% of each service price if you change your appointment without the minimum notice.

Check In

Please check in at least 30 minutes prior to your first service to give yourself the necessary time to complete a universal health form on our ElmTablet system. This information is accessed only by your Spa Care Expert™ – a Registered Massage Therapist (or aesthetician) during your appointment, and is stored on a secure system, which is completely separate from our reservations information.

It is important that the health information you provide is complete and accurate. This information is confidential and is required by law for Registered Massage Therapists. This is a request that we now make for aesthetics services as well.

To avoid disappointment, please be on time. If you are late, it will result in a shortened appointment or a rescheduled appointment with applicable charges.

Why do we collect health information?
Health information is collected in order to promote a safe and healthy environment for our guests, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience. We appreciate your patience as we work towards being able to merge the information you may have previously provided (eg for massage therapies) with any additional information you provide pertaining to aesthetics services.

Environment

Please help us preserve a tranquil environment by lowering your voice and turning off your cell phone. For the privacy of our guests cell phones and cameras are not permitted in the Water Therapies area.

Elmwood Spa is a smoke-free facility. According to bylaws, smoking is not permitted in the building, under the overhang at the front of the building, within 9 metres of the entrance, or on restaurant patios.

Serving of Alcoholic Beverages at Elmwood Spa

You can now enjoy a Margarita on our Pool Deck Lounge or a glass of wine as you relax in our Whisper Room and our Midnight Meditation Room. Our Juice Bar has also been recently licensed in addition to our Terrace Restaurant where people have traditionally enjoyed an alcoholic beverage. As alcohol is not permitted to be transported beyond these areas into the treatment rooms, please ensure you have adequate time to enjoy your beverage before your next service. Our Guest Service Representatives will be pleased to assist you if you have any questions. For more information please see our Alcohol House Policy.

Gift Cards

Elmwood Spa Gift Cards are available for purchase in the form of à la carte services, as Spa Retreat Packages, or as Dollar-Value Gifts in $25 increments. An excellent way to reward and recognize someone special. Spa Gift Cards can be purchased at the spa, by telephone or online.

If you receive a Spa Gift Card for a package or service that you don’t want, you may use the dollar value of that Spa Gift Card towards any product or service you would like, however, Spa Gift Cards cannot be redeemed for cash. Remainders on Spa Gift Cards can be applied to future visits or used to purchase After Spa Care products. Spa Gift Cards do not include gratuities and cannot be used for this purpose.

What to Bring and Wear

A robe, footwear and a secure space to store your belongings is provided. Almost everything else you need is here: shampoo, conditioner, body lotions, hairdryers, and curling irons for women. Please remember to bring your hairbrush, cosmetics and any
other toiletries you may need.

• If you are scheduled for a Thai or Shiatsu massage please bring comfortable, loose clothing for freedom of movement. Swimsuits and/or robes are worn in common areas outside of change and treatment rooms. Please bring a swimsuit for Water Therapies.
• If you plan to make use of Water Therapies, we suggest that you give yourself an hour before your first service so you have ample time to relax and enjoy.
• During your treatment your body will be professionally draped at all times so it’s up to you whether you disrobe completely or leave your undergarments on for massage and body treatments. Paper underwear is provided for some body treatments.
• If you are having a pedicure, we suggest that you bring open-toed shoes so your polish doesn’t smudge before it has an opportunity to harden. Polish can be dry, but takes 24 hours to cure. Elmwood Spa is not responsible for lost or misplaced items. Valuables are best left at home.

What to do: Shaving

• Men receiving a facial should shave at least two hours before their appointment.
• For body treatments we recommend that any shaving be done the day before because it is best not to shave on the day of an exfoliation.

Healthcare Insurance Coverage

Healthcare insurance coverage covers Therapeutic Massages performed by Registered Massage Therapists. Please note your need for a receipt at booking and again, at check-in.

Gratuities

Gratuities are appreciated, at your discretion. Envelopes for gratuities are provided at check-out

Water Therapies

In our attempt to ensure the health, safety and a positive environment for all our guests, we ask that you keep in mind the following:

• Please note there is no lifeguard on duty
• Please shower before entering the pool or whirlpool
• Do not bring food, drinks or glass in our whirlpool, pool or steam room
• To be respectful to other guests, please keep the noise level to a minimum
• Mobile phones or cameras are not permitted within our water therapies area
• Keep in mind that the pool deck is co-ed – proper swimwear is required
• We are a family friendly spa – acts of extreme intimacy are not acceptable