VISION

Elmwood Spa is a benchmark among North American day spas – a world-class destination day spa offering a unique spa experience that guests treasure and want their colleagues, friends and family to share.

PURPOSE

We provide a wellness destination catering to women and men who want stress relief and relaxation in a serene atmosphere. We provide a place and a ‘space’ for our guests to gather with friends, celebrate milestones, reconnect with a loved one, or to turn to as their very own destination for stress relief and self renewal.

MISSION

The essence of everything we do is to “delight our guests every time.” That is, we strive to exceed guest expectations by creating an all encompassing spa-care experience that relaxes, refreshes and renews in an environment that is serene, comfortable and welcoming.

VALUES

Our values guide us and characterize the way we relate to each other and to our guests.
We search the world over to bring back the best, non-invasive treatments that are respectful of the environment and of our heritage. We integrate products with services to create unique experiences using knowledge, wisdom, self-care and healing traditions from cultures around the world

Respect:		All our actions are guided by respect for our guests and co-workers.
Truth:		Telling each other the simple truth helps us to learn, grow and improve. Telling each other what we think we want to hear helps no one.
Accountability:		We are responsible to each other and to our guests to live up to our Vision, Mission and Values. Promises made must be promises kept.
Teamwork:		When we work together and help each other, everyone succeeds.
Diversity:		Like our country and our city, The Elmwood is made richer by diversity.
Continuous Improvement:		By always trying to improve, we will exceed guest expectations and create opportunities for advancement.
Balance:		Hard work in an enjoyable, energetic working environment, in balance, leads to the desired guest and employee experience.